Stakeholder Engagement and Expectations

CKPower recognizes that the opinions of its stakeholders play a vital role in improving the efficiency of its business operations. Therefore, it actively seeks to promote transparency in the organization through its Stakeholder Engagement Policy, which serves as a guideline for CKPower and its subsidiaries in formulating business strategies. Stakeholder engagement enables the Company to evaluate and understand the expectations of its stakeholders and use survey results to inform the formulation of its management and operation strategies under the stakeholder engagement guideline. Stakeholder engagement also helps build confidence for stakeholders to invest and co-innovate with the organization in order to increase the Company’s business potential in a sustainable way.

Stakeholder Engagement Procedure
Scope of Impact of Sustainability Issues
Material sustainability issues Scope of impact of sustainability issues
Internal   External  
Employees Compliance
Units
Customers Communities
and society
Suppliers Investors
and shareholders
System reliability and availability
Corporate governance, risk management, and corporate compliance
Community engagement  
Customer relationship management and responsibility towards customers  
Human rights
Occupational health and safety
Environmental management
Energy management and climate strategy  
Innovation management  
Human capital management          
Supply chain management  
Stakeholders
Benefits for stakeholders
  • Products and services in sufficient quantities as specified and agreed upon
  • Quick troubleshooting whenever issues arise
  • Access to knowledge transfer that helps boost confidence in CKPower CKPower
Channels for participation and frequency
  • Annual customer meetings
  • Annual satisfactory surveys
  • Contact center for customers
  • The Company’s website
  • Training for customers
  • Whistleblower Policy
ISSUES OF INTEREST
  • High quality services in sufficient quantities as agreed upon
  • Honest and transparent business conduct guided by sustainability
ACTIONS TAKEN IN RESPONSE
  • Maintaining what customers are satisfied with and improving what they are not satisfied with
  • Using satisfaction survey results to improve internal processes so as to deliver better products and services
  • Operating the business with efficiency and continuous improvement
Benefits for stakeholders
  • Trust and investment in CKPower
  • Right of access to accurate and beneficial information
  • Shareholders’ rights
Channels for participation and frequency
  • Annual general meetings (once per year)
  • Annual report (one per year)
  • Contacting the Investor Relations team
  • The Company’s website
  • Investor Relations activities
  • Annual satisfaction surveys
  • Whistleblower Policy
Issues of interest
  • Fostering competitive capacity
  • Good short- and long-term risk management
  • Transparency of corporate compliance and disclosure
Actions taken in response
  • Collaborating with relevant agencies to sustainably improve operational efficiency
  • Analyzing, monitoring, and formulating the Company’s risk management measures, taking into account emerging risks, as well as risk reduction plans in a period of 3-5 years.
  • Disclosing information in compliance with international practices and encouraging shareholders to share opinions directly with the Company
Benefits for stakeholders
  • Reduction of potential impact of business activity on communities and society
  • No violation of relevant laws and regulations
  • Generating revenue and enhancing the quality of life for residents living in the vicinity of the Company’s power plants
Channels for participation and frequency
  • Monthly community visits
  • Corporate social responsibility (CSR) activities
  • The Company’s website
  • Various digital channels
  • Joining governmental networks
  • Whistleblower Policy
Issues of interest
  • Positive impacts on communities and the environment
  • Positive cooperation with CKPower
  • Transparent and accountable management processes
Actions taken in response
  • Conducting business with caution to prevent and minimize potential impacts on communities and the environment
  • Appointing dedicated units responsible for the social and environmental management of areas around the Company’s power plants
  • Strictly complying with relevant laws
  • Closely following news on media and taking it into consideration when formulating plans
  • Communicating facts and information that are regularly updated
Benefits for stakeholders
  • Stable employment
  • Good occupational health and safety records
  • Competitive remunerations and benefits
  • Opportunity for advancement
  • Budgets for personal development
Channels for participation and frequency
  • Various communication channels, including digital platforms
  • Town hall meetings (every first and fourth quarter)
  • Employee engagement survey every two years
  • Whistleblower Policy
Issues of interest
  • Fair remuneration and benefits
  • Good working environment
  • Opportunity for advancement
Actions taken in response
  • Offering adequate remuneration and benefits in comparison to other companies in the same industry
  • Improving digital systems for the convenience of employees
  • Ensuring continuous personal development of employees at all levels through allocated budgets
  • Promoting world-class occupational health and safety standards
Benefits for stakeholders
  • Cooperation on relevant topics
  • Full compliance with rules and regulations
  • Joining private sector alliances
  • Good relations
Channels for participation and frequency
  • Various communication channels, including the Company’s digital platforms
  • Whistleblower Policy
  • Contacting the Compliance Department
  • Annual report (one report per year)
Issues of interest
  • Full compliance with all relevant laws and regulations
  • Cooperation in the promotion of overall sustainability
  • Participation in relevant programs/ activities/ knowledge sharing sessions
Actions taken in response
  • Full disclosure relevant information for mutual trust and compliance purposes
  • Engagement with all sustainability-related matters
  • Fostering cooperation and relations with all regulators
Benefits for stakeholders
  • Mutual benefits based on trust and honesty
  • Collaboration for sustainable business development on the basis of the Company’s supplier code of conduct
  • Knowledge sharing and transfer of products and services
Channels for participation and frequency
  • Supplier registration
  • Satisfaction survey
  • CKPower’s sources of information
  • Meeting analysis (4Qs)
  • The Company’s website
  • Whistleblower Policy
Issues of interest
  • Transparent and fair procurement
  • On-time and reliable payment
  • Opportunity for mutual and sustainable growth and developmental
Actions taken in response
  • Establishing a supplier code of conduct, with emphasis on ESG and implementing ESG assessment
  • Maintaining trust in the transparent procurement process at a high level at all times
  • Specifying steps in the payment process to facilitate punctual payment
Social and Community Care Performance in 2020 (GRI 103-3)
  • Number of employee volunteers: 505
  • Volunteer projects: 18
  • Number of hours of volunteer work: 2,519 (including Managing Director, executives, and employees)
  • Amount of donation for social contribution activities: Baht 8,277,652
Detail 2018 2019 2020 2021 target
Number of complaints (Case) 0 0 0 0
Number of resolved complaints (Case) 0 0 0 0
Number of violation of laws or social and economic regulations (Case) 0 0 0 0
Amount of fees related to violation of laws or social and economic regulations (Baht) 0 0 0 0