Challenges (GRI 103-1)

Sustainable business practices must entail developing the community and society alongside the organization and be guided by a sense of social responsibility for the collective advancement of the country, which makes it possible to maintain the balance between business operations and meeting stakeholder expectations. In addition, the organization must contribute resources essential to the solving of urgent environmental and social issues when society is faced with crises, which would earn the organization recognition and social license to operate.

Execution (GRI 103-2) (GRI 413-1) (GRI 413-2)

CKPower is committed to conducting business with an awareness of corporate social responsibility and sustainable development through the continuous support of social activities, particularly in communities surrounding the power plants in which the Company has invested and is operating. Furthermore, CKPower has encouraged its employees to take part in social activities in order to foster social conscience and responsibility among personnel.

Social and Environmental Practices

The Company and its subsidiaries strive to play a role in improving quality of life in communities within the vicinity of each power plant it operates through activities and programs focused on meeting the expectations of and building confidence among stakeholders and community members as well as taking advantage of the expertise of its personnel to generate income for communities and bring economic value to society, thus promoting sustainability and self-sufficiency. The Company’s stakeholder engagement covers the following aspects:

Economy
CKPower continuously seeks to develop and improve quality of life in the community by establishing goals, evaluation tools, and follow-up and assessment methods on the sustainability of the various social development activities conducted along with promoting social innovation in order to create shared value in the growth of the community alongside the long-term growth of the organization.
Human rights
CKPower is committed to equal treatment and anti-discrimination, vigilance against child and forced labor, fostering social involvement in community safety and security, and protecting individual rights and privacy as well as respecting differences with equality and humanity.
Education
CKPower helps members of communities surrounding the power plants to develop their potential, knowledge, and skills by offering training programs and various necessary resources along with creating environments that are conducive to learning and fostering creative means of generating income for sustainable living.
Welfare and Safety
CKPower promotes good public health and safety practices along with accident prevention measures within communities surrounding its power plants and, moreover, provides education for the public on waste management as well as nutrition and food safety practices all the way to fire and emergency response training.
Corporate Social Responsibility Activities:
CKPower supports community activities for public interest related to topics like arts and culture, social welfare, and sports all the way to disaster and crisis relief when necessary.
Improving Quality of Life within Communities According to Their Needs

CKPower has conducted research on quality of life in communities near its project sites encompassing economic and social aspects and surveyed community members on their opinions towards the Company’s operations, presenting an opportunity for those who are directly and indirectly affected by its business operations to make suggestions and voice their concerns on various issues, so that the Company can determine the appropriate solutions and remedies. The results of these studies are analyzed in order to determine the direction of its social and environmental projects. In 2020, CKPower continued to undertake activities to strengthen relationships and improve quality of life within 100% of the communities surrounding its power plants under the principle of good citizenry via social and environmental consciousness, thus integrating its expertise in the clean energy industry and social development. The Company also lent support with regards to public health to communities in Lao PDR.

Resettlement and Relocation

The Company prioritizes its accountability to communities affected by operations of its power plants, such as the Xayaburi Power Plant in the Lao People’s Democratic Republic. The Company has undertaken support and assistance efforts for over 612 affected households originally located on either side of the Mekong riverbanks through resettlement, relocation, and quality of life improvement programs in accordance with the National Economic and Social Development Policy of Lao PDR. In addition, the Company has engaged in efforts to support and develop small communities scattered in remote areas by encouraging the formation of larger communities and facilitating exponential development in basic infrastructure and utilities, such as electricity, running water, and transport routes, in order to elevate quality of life in a sustainable way in accordance with the Urban and Economic Development Strategy of Lao PDR. These efforts are intended to complement the nation’s industrial development and promote sustainable economic growth, with the goal of increasing income and quality of life in 2020, as measured by a target annual household income of no less than 1,800 USD, or 15 million kip.

Social Contribution Activities (GRI 201-1)

CKPower regularly carries out social contribution activities, focusing on providing assistance in various areas, such as humanitarian support for disaster victims, quality of life improvement (social, health, environmental, educational, and occupational promotion support), as well as disaster and flood relief efforts. Key activities in 2020 are as follows:

1. Social Contribution Activities in the COVID-19 Situation

To alleviate the spread of the coronavirus disease 2019 (COVID-19), the Company provided full cooperation and support to both the government and government agencies in order to overcome this crisis. Contributions were as follows:

CKPower contributed Baht 2,000,000 to the “Chaipattana Covid-19 Aid Fund (and Other Pandemics)” in aid of hospitals and medical personnel for the purchasing of materials, equipment, and necessities for the treatment of COVID-19 patients.

CKpower donated Baht 1,000,000 to the Ramathibodi Foundation to help contain the spread of the coronavirus disease 2019 (COVID-19), along with 3,000 free meal boxes for physicians and nurses of Ramadhibodi Chakri Naruebodindra Hospital.

CKPower contributed Baht 1,000,000 to the Ministry of Public Health of Lao PDR through the Royal Thai Embassy in Vientiane to support the containment of the spread of the coronavirus disease 2019 (COVID-19), demonstrating CKPower Group’s goodwill and concern towards the Laotian government.

CKPower contributed 400 relief packages, containing medicine, cloth face masks, essential products for daily life as part of the “Endless Goodwill” program to the Khok Thai Subdistrict Administrative Organization (Khok Thai SAO), Nakhon Ratchasima Province, along with an additional donation to approximately 1,000 persons with no income, including the elderly and those with disabilities living in the vicinity of the Bangkhenchai Solar Power Plant, operated by the Company.

CKPower, in collaboration with Indorama Ventures Public Company Limited (IVL), a world-class leading chemical company, launched the “Separate Bottles to Help Doctors” activity, under which employees in the CKPower Group were encouraged to donate used PET bottles, which were subsequently transformed into recycled fibers for producing PPE suits for medical personnel to be distributed to hospitals across Thailand and provide protection to medical personnel on duty during the COVID-19 outbreak. A total of 73 kilograms of PET bottles was donated and was transformed into as many as 190 PPE suits.

2. Disaster Relief Activities

Flood Relief Activities in Tambon Khok Thai, Amphoe Pak Thong Chai, Nakhon Ratchasima Province

The management and staff of the Company and its subsidiaries went to the affected area to donate 500 relief packages to villagers in the vicinity of Bangkhenchai Solar Power Plant in Khok Thai Sub-district, Pak Thong Chai District, Nakhon Ratchasima Province, together with blankets to help them cope with the cold weather.

Flood Relief in Southern Laos

CKPower carried out sustainable flood relief efforts in Muang Nan, located in Luang Prabang on the left bank of the Mekong, just 40 kilometers upriver from the Xayaburi Power Plant and considered its neighbor. As several villages are located on the foothills, they are susceptible to flash floods and forest runoff during the rainy season or when there is heavy rain for several consecutive days. Beyond providing cash relief and emergency supplies for residents of the community affected by floodwaters, the Company also engaged in long-term flood relief efforts by sending teams of civil and geological engineers onto the field with officials from Laos to investigate the causes of flooding and in order to propose flood prevention measures to the government of Laos in the future.

3. Quality of Life Improvement Activities

Elimination of Aedes Aegypti and Dengue Fever Campaign: Huen Khiang Hong Xayaburi Power

Realizing the significance of good hygiene and out of concern about the health of those in surrounding communities during a dengue outbreak, CKPower organized the “Elimination of Aedes Aegypti and Dengue Fever Campaign: Huen Khiang Hong Xayaburi Power” in collaboration with Mueang Nan Public Health Office and Ban Noen Sawang Sanatorium in Luang Prabang Province, to conduct fumigation to eliminate Aedes aegypti and to educate the local residents on how to prevent Aedes aegypti from breeding in order to enable them to apply the knowledge to real situations and reduce the morbidity and mortality rates from dengue fever among the local residents. The activity was conducted from October 26 to November 12, 2020. Once the activity was concluded, it was found that the number of dengue fever patients and the mortality rate from dengue fever reduced to 0, with the Aedes aegypti larval index decreasing from 6.9% to 2.5%. A total of 200 residents participated in the activity and were educated on the prevention and dangers of dengue fever.

Occupational Promotion in Ban Na Tor Yai

Ban Na Tor Yai overcame many hurdles to become a model of successful community relocation. Originally located in Ban Huay Xui 35 kilometers from the Xayaburi Power Plant, it was the first community to undergo resettlement and relocation to within only four kilometers from the city of Xayaburi. Resettlement and relocation efforts began in 2012, making Ban Na Tor Yai the prototypical relocated community, whether in the construction of infrastructure or occupational support for the community, such as the promotion of income generating industries and products like pig farming, fermented fish, and textiles. As a result, the residents of the community have been able to upgrade to larger dwellings built with modern materials and on increased acreage of land.

Ensuring Access to Water for Children and Communities through Groundwater Well Drilling and Constructing a New Building for a Local School

CKPower supported the drilling of groundwater wells for communities to alleviate the shortage of water for villagers’ consumption and agricultural use during the dry season at a total of three locations, namely Ban Muang Soum Elementary School in Xaysomboun Province, Ban Nam Phao Junior High School, and Ban Nam Phao Temple in Vientiane Province, Lao PDR. The project also included the renovation of the Office of Public Security Construction in Ban Phon Pha, regarded as the community police station for the residents. CKPower also continued to undertake social contribution activities for the communities surrounding the power plant to promote educational development and expand educational opportunities. To this end, the Company’s engineers were deployed to conduct a site survey at Hin Hua Suea Kindergarten School and draw up plans for improvement of the school buildings, toilets, and drinking water systems for Hin Hua Suea Kindergarten School in Xaysomboun Province, only 25 kilometers nearby the power plant. These proved to meet the needs of the communities and the schools. The construction was expected to reach completion by late 2021.

"Bottles…in Exchange of…Happiness" Campaign

Committed to social responsibility and sustainable growth, alongside community engagement and development, CKPower launched the “Bottles ... in Exchange of ... Happiness” campaign in collaboration with Chak Daeng Temple in Samut Prakan Province, which also served a comprehensive community waste management center, in order to build a waste management learning center and develop channels for producing added-value goods from recycled materials as well as restore value to used PET bottles. The campaign aimed to collect 88 kilograms of PET bottles to produce fibers for the production of monk robes. After the launch, the campaign drew tremendous attention and overwhelming feedback, enabling CKPower to collect as much as 348 kilograms, equivalent to 18,702 PET bottles in only nine weeks. The collected PET bottles were transformed into 1,390 sets of monk robes, almost four times more than the target. A total of 62 employees participated in this campaign.

CKPower has planned to expand the campaign into an annual waste reduction and separation for every power plant in order to bring environmental benefits to communities around the plants operated by CKPower and generate income for people in Chak Daeng Temple Community.

Stakeholder Engagement and Expectations

CKPower recognizes that the opinions of its stakeholders play a vital role in improving the efficiency of its business operations. Therefore, it actively seeks to promote transparency in the organization through its Stakeholder Engagement Policy, which serves as a guideline for CKPower and its subsidiaries in formulating business strategies. Stakeholder engagement enables the Company to evaluate and understand the expectations of its stakeholders and use survey results to inform the formulation of its management and operation strategies under the stakeholder engagement guideline. Stakeholder engagement also helps build confidence for stakeholders to invest and co-innovate with the organization in order to increase the Company’s business potential in a sustainable way.

Stakeholder Engagement Procedure
Scope of Impact of Sustainability Issues
Material sustainability issues Scope of impact of sustainability issues
Internal   External  
Employees Compliance
Units
Customers Communities
and society
Suppliers Investors
and shareholders
System reliability and availability
Corporate governance, risk management, and corporate compliance
Community engagement  
Customer relationship management and responsibility towards customers  
Human rights
Occupational health and safety
Environmental management
Energy management and climate strategy  
Innovation management  
Human capital management          
Supply chain management  
Stakeholders
Benefits for stakeholders
  • Products and services in sufficient quantities as specified and agreed upon
  • Quick troubleshooting whenever issues arise
  • Access to knowledge transfer that helps boost confidence in CKPower CKPower
Channels for participation and frequency
  • Annual customer meetings
  • Annual satisfactory surveys
  • Contact center for customers
  • The Company’s website
  • Training for customers
  • Whistleblower Policy
ISSUES OF INTEREST
  • High quality services in sufficient quantities as agreed upon
  • Honest and transparent business conduct guided by sustainability
ACTIONS TAKEN IN RESPONSE
  • Maintaining what customers are satisfied with and improving what they are not satisfied with
  • Using satisfaction survey results to improve internal processes so as to deliver better products and services
  • Operating the business with efficiency and continuous improvement
Benefits for stakeholders
  • Trust and investment in CKPower
  • Right of access to accurate and beneficial information
  • Shareholders’ rights
Channels for participation and frequency
  • Annual general meetings (once per year)
  • Annual report (one per year)
  • Contacting the Investor Relations team
  • The Company’s website
  • Investor Relations activities
  • Annual satisfaction surveys
  • Whistleblower Policy
Issues of interest
  • Fostering competitive capacity
  • Good short- and long-term risk management
  • Transparency of corporate compliance and disclosure
Actions taken in response
  • Collaborating with relevant agencies to sustainably improve operational efficiency
  • Analyzing, monitoring, and formulating the Company’s risk management measures, taking into account emerging risks, as well as risk reduction plans in a period of 3-5 years.
  • Disclosing information in compliance with international practices and encouraging shareholders to share opinions directly with the Company
Benefits for stakeholders
  • Reduction of potential impact of business activity on communities and society
  • No violation of relevant laws and regulations
  • Generating revenue and enhancing the quality of life for residents living in the vicinity of the Company’s power plants
Channels for participation and frequency
  • Monthly community visits
  • Corporate social responsibility (CSR) activities
  • The Company’s website
  • Various digital channels
  • Joining governmental networks
  • Whistleblower Policy
Issues of interest
  • Positive impacts on communities and the environment
  • Positive cooperation with CKPower
  • Transparent and accountable management processes
Actions taken in response
  • Conducting business with caution to prevent and minimize potential impacts on communities and the environment
  • Appointing dedicated units responsible for the social and environmental management of areas around the Company’s power plants
  • Strictly complying with relevant laws
  • Closely following news on media and taking it into consideration when formulating plans
  • Communicating facts and information that are regularly updated
Benefits for stakeholders
  • Stable employment
  • Good occupational health and safety records
  • Competitive remunerations and benefits
  • Opportunity for advancement
  • Budgets for personal development
Channels for participation and frequency
  • Various communication channels, including digital platforms
  • Town hall meetings (every first and fourth quarter)
  • Employee engagement survey every two years
  • Whistleblower Policy
Issues of interest
  • Fair remuneration and benefits
  • Good working environment
  • Opportunity for advancement
Actions taken in response
  • Offering adequate remuneration and benefits in comparison to other companies in the same industry
  • Improving digital systems for the convenience of employees
  • Ensuring continuous personal development of employees at all levels through allocated budgets
  • Promoting world-class occupational health and safety standards
Benefits for stakeholders
  • Cooperation on relevant topics
  • Full compliance with rules and regulations
  • Joining private sector alliances
  • Good relations
Channels for participation and frequency
  • Various communication channels, including the Company’s digital platforms
  • Whistleblower Policy
  • Contacting the Compliance Department
  • Annual report (one report per year)
Issues of interest
  • Full compliance with all relevant laws and regulations
  • Cooperation in the promotion of overall sustainability
  • Participation in relevant programs/ activities/ knowledge sharing sessions
Actions taken in response
  • Full disclosure relevant information for mutual trust and compliance purposes
  • Engagement with all sustainability-related matters
  • Fostering cooperation and relations with all regulators
Benefits for stakeholders
  • Mutual benefits based on trust and honesty
  • Collaboration for sustainable business development on the basis of the Company’s supplier code of conduct
  • Knowledge sharing and transfer of products and services
Channels for participation and frequency
  • Supplier registration
  • Satisfaction survey
  • CKPower’s sources of information
  • Meeting analysis (4Qs)
  • The Company’s website
  • Whistleblower Policy
Issues of interest
  • Transparent and fair procurement
  • On-time and reliable payment
  • Opportunity for mutual and sustainable growth and developmental
Actions taken in response
  • Establishing a supplier code of conduct, with emphasis on ESG and implementing ESG assessment
  • Maintaining trust in the transparent procurement process at a high level at all times
  • Specifying steps in the payment process to facilitate punctual payment
Social and Community Care Performance in 2020 (GRI 103-3)
  • Number of employee volunteers: 505
  • Volunteer projects: 18
  • Number of hours of volunteer work: 2,519 (including Managing Director, executives, and employees)
  • Amount of donation for social contribution activities: Baht 8,277,652
Detail 2018 2019 2020 2021 target
Number of complaints (Case) 0 0 0 0
Number of resolved complaints (Case) 0 0 0 0
Number of violation of laws or social and economic regulations (Case) 0 0 0 0
Amount of fees related to violation of laws or social and economic regulations (Baht) 0 0 0 0